Refund Policy

We aim for a fair and transparent billing experience. This policy explains when refunds or reversals may be issued for credit purchases and how expiring credit batches are treated.

Credits are issued in batches and expire independently. A refund request does not pause or extend expiry unless we explicitly agree to a remedy in writing.

When refunds may be issued

Technical or processing errors that caused duplicate or incorrect charges.
When a purchase was not completed but a charge occurred due to a payment provider issue.
At our discretion for other exceptional circumstances.
Where required by applicable consumer protection law.

How refunds are handled

Refunds are typically processed via the original payment method through Creem as our Merchant of Record. Credits removed from your account may be reversed or adjusted as part of the refund process.

If a credit batch has already been partially used or has expired, we may refund only the unused portion of the batch, if any, and only where the circumstances justify it.

Expired credits are generally not refundable because the right to use that batch has already lapsed.

Requesting a refund

Contact support at support@learnexy.com with your order ID, approximate purchase date, and explanation. We will investigate and respond within 3 business days.

Note: Chargebacks should only be used after contacting support. Excessive or fraudulent chargebacks may result in account suspension. If you believe a credit batch expiry or refund was handled incorrectly, ask support first so we can review the transaction record.